The thought for today is Umang, i.e. Unified Mobile Application for New-Age Governance. To be more precise, it is the latest initiative under the Digital India program for the development of a common, unified platform and mobile app to facilitate a single point of access to all government services. Further, it is envisaged to act as a master application, which will integrate 200 applications, offering around 1,200 services of various government departments of the Centre, states and local bodies, and even some important utility services from the private sector. Also, Its primary focus is to abridge inconvenience faced by users in managing multiple mobile apps and facilitate a one-stop-solution to avail varied government services.
So, let’s take a quick gaze of the app, rather the services it enlists:
Perhaps, the EPFO i.e. the Employees’ Provident Fund Organization is one of the greatest services to be initiated by the app. Once the app is installed, the users would have to select the ‘Employee Centric Services’ option and then input the EPF Universal Account Number (UAN) when prompted. Now, the users are enabled to log in using an OTP that would be sent to the number registered with the EPF.
The EPFO section in Umang app currently provides three services. Users can view the passbook, raise a claim for pension withdrawal, part withdrawal, and final settlement, and with this users can also track the status of the claims already submitted. The passbook view feature can be accessed even the Aadhaar is not linked to the Umang app or even the EPF. However, for the other two online features, it is mandatory to link the Aadhaar number with the EPF account.
Well, right now, only one feature is missing in the EPFO section of Umang app, i.e. it does not allow to raise transfer requests from one EPF account to your latest EPF account. However, that can still be done online from the EPF member portal.
Apart from this, the Umang app bundles a list of Digital India services, including Aadhaar, DigiLocker, and PayGov. Additionally, the app provides citizens with all the major government services provided through app, web, SMS, and IVR channels. In terms of e-governance, citizens can use the Umang app to access their income tax filing and apply to reprint of a lost card, LPG cylinder bookings, and Provident Fund account. Parents can also use the Umang app to access CBSE results. It has multilingual support with as many as 10 Indian languages in addition to Hindi and English and includes a payment-based transaction access. Also, with this, the Umang app has social media integration that allows users to connect to Facebook, Google, and Twitter accounts and enable one-touch login process.
During the recent launch of the app at the fifth Global Conference on Cyberspace (GCCS) in New Delhi, Prime Minister Narendra Modi addressed the audience, describing the app that, “Today, we launched the Umang Mobile App, which will provide over a hundred citizen-centric services. At the back-end, these services will be catered for by many different departments of the Union and State Governments. This integrated approach will add an automatic layer of ‘peer performance pressure’, in the working of these departments”.