HP customers are in a rage right now. The owners of the Windows-based laptop manufactured by HP are storming all over the internet regarding the complaints about certain software that the company is allegedly installing in the background. It’s an updated version of the HP Touchpoint Manager software for IT management, and with it, a new Windows telemetry service called HP Touchpoint Analytics Client. So, both of these are now appearing on HP’s Windows-based laptops and of course without the user’s permission.
Now, before this update, the HP Touchpoint Manager was a stand-alone device management service licensed out to the businesses and corporations. Basically, used by administrators to locate, lock, and erase a device if needed, troubleshoot devices by remote, and get device-based statistics. Now the service is rolled into HP’s Devices-as-a-Service (DaaS) platform, thus HP had discontinued its stand-alone version.
But to add more, HP’s new DaaS platform is served up to Standard, Enhanced, and Premium licensing plans and there is nothing about this platform that targets HP’s mainstream customer base.
So, even after this why are the laptop owners even receiving HP Touchpoint Manager in the first place?
To quote the words of a laptop owner, “I found HP Touchpoint Manager unexpectedly deployed on my PC earlier this week — obviously without my consent. No sign of the installation via HP Support Assistant, it only appeared in Program & Features all of a sudden.”
Outside the sudden appearance of unexpected software, the HP Touchpoint Analytics Client component installed with HP Touchpoint Manager is reportedly slowing down laptops. For instance, a Reddit user reported a similar issue with a tablet manufactured by HP, who saw better performance after uninstalling the unwanted software.
According to its Services description in Task Manager, the HP Touchpoint Analytics Client “harvests telemetry information that is used by HP Touchpoint’s analytical services.” This appears to collect data each day and sends that data to HP’s licensed cloud-based DaaS service. That is not entirely suspicious on laptops used in the enterprise space for administrative reasons, but it is clearly an unnecessary privacy issue on consumer-facing machines not meant to be monitored by anyone but the owner.
Ultimately because HP Touchpoint Manager is installed in the background, it may not be listed on the Start Menu in Windows 10. To remove the unwanted software, users need to right-click on the Start Button, and then click on the “Apps and Features” link. Once the “Settings” window opens, users might as well locate and uninstall HP’s software.