Aircel is recently in the news again. It has begun wrapping up its operations in India as it recently filed for bankruptcy, requesting its customers to switch to other networks. The mobile number portability, or MNP, the process ensures for the users that they would be able to switch to other networks without changing your mobile number. However, even after this, many Aircel customers have reported facing network issues lately that is becoming a hurdle in the process as the Unique Port Code, or UPC is generated by the home network only. This UPC is then used by the other telecom operator to get users onboard.
The customers using Aircel network have not been able to get the UPC generated the network is acting up, so much so that the SMS method wherein a user sends a predefined code to 1900 is not working for them. There are reports that say the UPC can be generated from the Aircel website – www.aircel.com, which are untrue as Aircel hasn’t provided any platform on its website yet that facilitates UPC generation online. Well, we have got you covered in case you are wondering about the other working ways to get your Aircel number ported out.
In addition to the SMS method, there are also two other ways to get the UPC. First is the method that involves users to be physically present at the Aircel customer care points in their respective cities or towns. For this, users need to visit Aircel customer care centers and ask them to generate the code for them. However, it should be remembered that the Aadhaar or other identity proof would be also required by the Aircel representative along with the users’ photo. The UPC would be valid until April 15, so users now only have a month left to initiate this process.
Now, the second method is to ring up the Aircel customer care number. The fact that Aircel network is working badly is not quite unknown, so the customer care numbers present can be dialed from any network across India. This also refers to the fact that users now would be able to call to these numbers from Jio, Airtel, Vodafone, Idea Cellular, BSNL, MTNL, Tata Indicom, and other telcos. Also, users, upon calling these numbers, would be guided by an IVR response that would again ask users their Aircel number and the last five digits of the SIM card to generate UPC. Then this UPC would be provided on call and on SMS. Again, a note of reminder for users that this code would be valid only until April 15.