Global cab-hailing major Uber recently announced its “Safety Toolkit” feature for India. This is supposed to be a comprehensive set of features in the app for riders, after rolling out its first in the US.
So, now, riders can access the Safety Toolkit on the home screen of the app from the moment the driver accepts the trip till when the trip ends. Riders can in fact also find safety tips developed in partnership with law enforcement, further learning about driver screening processes, insurance protections, and community guidelines.
To this, Sachin Kansal, Director, Product Management, Uber, stated that “At Uber, safety is a top priority and we look towards harnessing technology to solve rider and driver safety concerns in more innovative ways. The roll-out of ‘Safety Toolkit’ to millions of riders across India is an extension of this commitment to the community”.
Launched in the US in May this year, the design and features have been determined largely based on feedback from thousands of riders. India was initially the first market where Uber launched the emergency button, and all these would be now a part of the Safety Toolkit in the app.
Kanal also added that “A key feature is ‘Trusted Contacts’ which offers riders the option to automatically share all or select late night trips with their family”.
This feature further allows riders to designate up to five near and dear ones with whom they can be regularly prompted to share the trip. Riders can now modify the settings to share all trips, night-time only trips, or none at all.